Shared services at Synefra is a consolidation and sharing of common services by different business units and locations.

The shared service approach is driven in order to achieve economies of scale, to enhance consistency and establish standardization, leverage technology investments and provide greater value to the business. The typical method employed is to simplify, standardise and then centralise.

Services that are shared at Synefra include Finance, Accounts and Commerce, Strategy & Planning, Human Resources, Learning & Development and Corporate Communications. All services are configured in a way that it meets the customized needs of the Business Segments and represents the first line of communication with employees regarding services like payroll, benefits administration, salary administration, training administration, employee relations, cost centre monitoring, internal communications and other related responsibilities of the respective shared functions.